Product quality assurance

We always adhere to the business philosophy of "quality wins", strictly implement the ISO9000 quality management syStem, strictly follow national and industry product design, manufacturing, and inspection standards, seriously accept on-site inspections and supervision from users, and strictly control purchase channels and processing accuracy. , Assembly quality control to ensure product quality meets customer requirements.

 We provide a warranty period for our products, which is 12 months after the debugging of the goods is completed. During the warranty period, we provide free components and maintenance services for any non-human damaged components except consumables and wearing parts.

After-sales service commitment

★Provide free letters and visits: We adhere to the service commitment of "half-year guarantee, one-year warranty, and lifetime service". We regard service as a very important part of the product and strictly abide by "one petition per month, one visit per half a year" We have a service system that promptly responds to customer inquiries and demands, remotely monitors the operating status of equipment through the Internet, establishes customer and product files in detail, continues to provide product improvement and upgrade plans based on the specific conditions of the mine, and monitors the usage status and cost of equipment. We know what we are doing and make suggestions to maximize the benefits of our products for our customers.

★Free on-site technical services: Technical service engineers will go to the buyer's work site to provide technical services under the contract and on-site service commitments in the bidding documents. The number of people and days of service can be found in the scope of supply of the bidding equipment or negotiated between the buyer and the seller. Including goods inventory, guidance on equipment installation, debugging, technical training and equipment acceptance, etc.

★Free equipment debugging and technical training: Technical service engineers will conduct equipment debugging in strict accordance with the conditions and technical requirements for equipment debugging. When debugging is normal and the buyer's site meets the conditions for equipment commissioning and trial operation, equipment trial operation and production will begin. During this period, observe the equipment status, check the corresponding technical and operating parameters, and make necessary adjustments to the relevant parameters if necessary. When it is found that the buyer's site cannot meet the equipment operating conditions, the seller's service engineer will put forward suggestions for rectification, and both parties will negotiate and make rectifications until the buyer's requirements are met.

★We actively respond to the user's various service terms and dispatch after-sales service engineers to the site for free for installation, commissioning, training and construction of a shaft (within 100 meters). Provide 15 days of on-site guidance and training for operators, and conduct operational and theoretical examinations. Those who pass the test will be issued a Raise Drilling rig operation certificate.

★Fast response speed: The after-sales service staff's phone number remains open 24 hours a day. If there are any after-sales problems, they will respond within 5 hours and are guaranteed to give processing advice within 24 hours. If they need to arrive at the site, they are guaranteed to arrive at the site for processing within 2 days. And solve the faults of the contracted equipment within 7 days after arrival (except for major faults).

★Free repair during the warranty period: If the product fails due to product quality problems during the warranty period, our company will provide free repair services and replace damaged components and accessories free of charge. Lifetime paid warranty is implemented outside the warranty period. During the warranty period, if the goods are damaged due to design or manufacturing defects or/and the quality and performance do not conform to the contract provisions, the customer must file a claim with the supplier (including returns), and the direct costs incurred therefrom shall be borne by the seller.

★Preferential provision of spare parts: Spare parts required for equipment maintenance will be provided at preferential prices.